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THE AGREEMENT BOX THAT YOU CHECK UPON CHECK-OUT CONSTITUTES YOUR AGREEMENT OF ALL OUR POLICIES, INCLUDING THE SHIPMENT POLICY, RETURN & EXCHANGE POLICY, REFUND POLICY, PAYMENT POLICY, CANCELLATION POLICY AND ETC. EVERY PATENTED BRA IS MADE PER ORDER AND FROM SCRATCH. DUE TO THIS FACT AND ALSO TO ABIDE BY STATE HEALTH LAWS FOR INTIMATE APPAREL, WE ACCEPT RETURNS AND EXCHANGES PER OUR RETURN POLICY BELOW ONLY.
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WE WANT YOU TO BE VERY HAPPY WITH YOUR ORDER
THAT'S WHY WE OFFER RETURNS AND EXCHANGES ON ALL NON-CUSTOMIZED BRAS AND DOMESTIC ORDERS, EVEN THOUGH WE MAKE EACH BRA PER ORDER AND FROM SCRATCH. BELOW IS OUR RETURN AND EXCHANGE POLICY FOR ORDERS INSIDE U.S. THAT ARE NOT CUSTOMIZED.
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EASY RETURNS AND EXCHANGES - NO RETURN FORMS TO FILL (orders inside U.S.):
IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, FOR ANY REASON, WE'LL BE HAPPY TO ACCEPT THE UNWORN AND NON-CUSTOMIZED ITEM BACK, IN ITS EXACT ORIGINAL CONDTION, FOR RETURN OR EXCHANGE ACCORDING TO OUR RETURN AND EXCHANGE POLICY.
RETURN & EXCHANGE POLICY SUMMARY -
2 MAIN STEPS
1. WE MUST RECEIVE YOUR RAC (RETURN AUTHORIZATION CODE) REQUEST E-MAIL WITHIN 48 HOURS OF DELIVERY TIME OF YOUR PACKAGE CONFIRMED BY USPS.COM.
2. THE ITEM MUST BE UNWORN AND IN ITS EXACT ORIGINAL CONDITION WITH LABELS AND HANDTAGS INTACT.
WHEN WE RECEIVE YOUR RAC REQUEST WITHIN 48 HOURS OF USPS DELIVERY TIME, WE WILL SEND YOU THE E-MAIL THAT OBTAINS YOUR RAC. DUE TO THE FACT THAT WE SELL INTIMATE APPAREL, WE HAVE A RESPONSIBILITY TO ALL OUR CUSTOMERS AND EMPLOYEES TO ENSURE ALL INTIMATE APPAREL ITEMS ARE IN THEIR UNWORN AND ORIGINAL CONDITION - THEREFORE, THE ITEM MUST BE POSTMARKED WITHIN 2 BUSINESS DAYS FROM THE DATE YOUR RAC IS ASSIGNED. BUSINESS DAYS ARE MONDAYS THROUGH FRIDAYS. WE SEND PRE-SHIPMENT E-MAILS AT LEAST A WEEK BEFORE YOUR SHIPMENT TO ENSURE THAT YOU KNOW WHEN YOUR ITEM IS SHIPPING. YOU CAN HOLD YOUR SHIPMENT IN CASE YOU'LL BE ON VACATION.
RETURN & EXCHANGE POLICY FOR INTERNATIONAL ORDERS (ORDERS OUTISIDE OF U.S.)
ALL INTERNATIONAL ORDERS (ORDERS OUTSIDE OF UNITED STATES) ARE FINAL SALE AND NON-REFUNDABLE. WE DO NOT ACCEPT RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS. THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOM FEES AND ETC. ALL SHIPPING AND HANDLING COSTS ARE ALSO FINAL AND NON-REFUNDABLE.
FINAL SALE ITEMS:
THE ITEMS BELOW ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.
- CUSTOMIZED STYLES (BRAS WITH ELASTIN BANDS) AND SIZES
- ACCESSORIES SUCH AS BRA INSERTS THAT ARE PURCHASED SEPERATELY
- ADDING ANY CUSTOMIZATION SERVICE TO ANY ITEM MAKES THAT ITEM FINAL SALE
- THE ADDED CUSTOMIZATION ITSELF IS FINAL SALE
- EXPEDITED PRODUCTION SERVICE
- BRIEFS, G-STRINGS, BODY STRINGS & SHORTS
- ITEMS ON SALE & ACCESSORIES
CUSTOMIZED SIZES
ALL CUSTOMIZED SIZES ARE FINAL SALE. CUSTOMIZED SIZES CANNOT BE RETURNED OR EXCHANGED. THERE IS NO EXTRA CHARGE FOR ORDERING A CUSTOMIZED SIZE, HOWEVER DUE TO THE EXTRA WORK ASSOCIATED WITH MAKING CUSTOMIZED SIZES, ALL CUSTOMIZED SIZES ARE FINAL SALE AND NON-REFUNDABLE. HOWEVER, WE OFFER COMPLIMENTARY ADJUSTMENTS ON THE BAND SIZE OF CUSTOMIZED SIZES IF NEEDED.
CUSTOMIZED STYLES
ALL CUSTOMIZES STYLES ARE FINAL SALE AND NON-REFUNDABLE.
OUR PROMISE TO YOU
WE ARE EXTREMELY PROMPT IN RESPONDING TO E-MAILS, PROCESSING ORDERS, EXCHANGES, CANCELLATIONS, RETURNS AND REFUNDS. A FRIENDLY REPRESENTATIVE WILL BE ASSIGNED TO YOUR ACCOUNT WHEN YOU PLACE YOUR ORDER. YOU WILL WORK DIRECTLY WITH YOUR ACCOUNT REPRESENTATIVE WHO WILL ANSWER ALL YOUR QUESTIONS AND PERSONALLY TAKE CARE OF YOUR ORDER PROCESSING, PROMPT SHIPPING AND ETC. YOUR REPRESENTATIVE WILL CONTACT YOU DIRECTLY WITH YOUR ORDER UPDATES WHEN YOU PLACE YOUR ORDER.
SHOP WITH CONFIDENCE. CLICK HERE FOR A LIST OF TESTIMONIALS REGARDING OUR PRODUCTS AND ON-LINE CUSTOMER SERVICE.
ONLY NON-CUSTOMIZED ITEMS CAN BE CANCELLED. ALL CUSTOMIZED BRAS OR REGULAR BRAS PURCHASED WITH CUSTOMIZATIONS ARE FINAL SALE AS ADDING A CUSTOMIZING TO A REGULAR BRA WILL MAKE THAT BRA CUSTOMIZED AND FINAL SALE. CUSTOMIZTED BRAS ARE NON-REFUNDABLE.
WHAT ORDERS CAN BE CANCELLED?
- REGULAR ITEMS SUCH AS REGULAR SIZE AND STYLE BRAS
WHAT ORDERS ARE FINAL SALE AND CANANOT BE CANCELLED?
- CUSTOMIZED BRA STYLES
- CUSTOMIZED BRA SIZES
- ADDED CUSTOMIZATIONS FOR BRAS
- REGULAR BRAS PURCHASED WITH CUSTOMIZATIONS, WHICH MAKE THE BRA CUSTOMIZED.
- EXPEDITED PRODUCTION
- EXPEDITED PRODUCTION AND OVERNIGHT SHIPPING
CANCELLATION POLICY FOR REGULAR BRA SIZES & STYLES
A 9% CANCELLATION FEE APPLIES TO ALL ORDERS THAT ARE CANCELLED - NO EXCEPTION. REGULAR ITEM ORDERS CAN BE CANCELLED ONLY BEFORE THE PRE-SHIPMENT E-MAIL IS SENT. ACCOUNTS THAT HAVE RECEIVED THE PRE-SHIPMENT E-MAIL CANNOT BE CANCELLED
CANCELLATION INSTRUCTIONS - HOW TO CANCEL A NON-CUSTOMIZED ORDER - YOU MUST FOLLOW THE 3 STEPS BELOW IN ORDER FOR YOUR ORDER TO BE CANCELLED:
You must follow the 3 steps below in detail in order for your order to be cancelled. Please note that your order will NOT be cancelled if you simply reply back to your Order Update e-mails and request a cancellation. You must send a cancellation e-mail to the e-mail address below and follow all 3 steps in order for your order to be cancelled and for your credit card to be refunded.
The cancellation fees apply to all orders- No expections and regardless of shipment delays. As our Website also notes in detail, this fee helps cover part of the cost of bank fees and credit card fees associated with you placing the order on our Website and also the placement of your order in production per your order. Please note we try our best to ship the items within the time-frame noted above. However, all patented Bras and Swimwear are made from scratch per order and in case of production delays, the shipment time-frame might be longer than the time-frame noted above. The cancellation fees apply to all orders - regardless of shipment delays.
* CANCELLATION STEP #1: Send ONLY 1 e-mail to us. PLEASE DO NOT SEND MULTIPLE E-MAILS. CC YOURSELF FOR YOUR OWN PROTECTION.
* CANCELLATION STEP #2: Note in the subject line "Cancel Confirmed".
* CANCELLATION STEP #3: Include ONLY your full name and order # and what item/s you are cancelling
PLEASE DO NOT INCLUDE ANY OTHER INFORMATION OR SEND MULTIPLE E-MAILS AS THIS CAN DELAY YOUR CANCELLATION AND REFUND. ONCE YOU FOLLOW THE INSTRUCTIONS ABOVE, YOUR ORDER WILL BE CANCELLED PROMPTLY. PLEASE ALLOW AT LEAST 48 BUSINESS HOURS TO RECEIVE A CANCEL CONFIRMATION E-MAIL FROM US. IF YOU DO NOT RECEIVE A CANCEL CONFIRMATION E-MAIL FROM US AFTER THE 48 BUSINESS HOUR HAS PASSED, PLEASE CHECK YOUR JUNK MAIL OR LOGIN TO YOUR ACCOUNT TO VIEW YOUR ACCOUNT HISTORY.
ALL ITEMS IN THE LAVAND COLLECTION ARE MADE TO ORDER. ALTHOUGH THIS 9% CANCELLATION FEE DOES NOT COVER THE COST OF YOU PLACING AN ORDER FOR AN ITEM THAT IS MADE FROM SCRATCH PER YOUR ORDER AND THEN CANCELLING THAT ORDER, IT WILL HELP COVER PART OF THE COST OF BANK FEES FOR YOUR PURCHASE AND REFUND.
YOU MUST FOLLOW THE 3 STEPS NOTED BELOW IN DETAIL BEFORE YOUR ORDER CAN BE CANCELLED. YOU MAY CANCEL A REGULAR ORDER YOU HAVE PLACED NO LATER THAN 3 DAYS AFTER YOUR PURCHASE DATE. A 9% CANCELLATION FEE APPLIES TO ALL ORDERS CANCELLED. WE INCURS PROCESSING, ADMINISTRATIVE AND OTHER COSTS WHEN YOU CANCEL THE ORDER YOU HAVE PLACED ON OUR WEBSITE. THE CANCELLATION FEE HELPS TO COVER PART OF THAT COST. REFUNDS CAN BE PLACED ONLY ON THE CREDIT CARD ORIGINALLY USED ON OUR WEBSITE. PLEASE ALLOW 1-2 BILLING CYCLES, FROM THE DATE YOUR CANCELLATION IS APPROVED, FOR YOUR REFUND TO SHOW ON YOUR BILLING STATEMENT.
CANCELLATION POLICY FOR EXPEDITED AND/OR CUSTOMIZED ORDERS ONLY:
ALL ITEMS PURCHASED WITH EXPEDITED PRODUCTION SERVICE ARE FINAL SALE AND CANNOT BE CANCELLED. ADDING THE EXPEDITED PRODUCTION SERVICE AND/OR THE EXPEDITED PRODUCTION SERVICE WITH EXPRESS SHPPING WILL MAKE YOUR ENTIRE ORDER FINAL SALE AND NON-REFUNDABLE.
REFUNDS
PLEASE ALLOW AT LEAST 14 BUSINESS DAYS, AFTER YOU SHIP THE ITEM, FOR YOUR RETURN TO BE PROCESSED. BUSINESS DAYS ARE MONDAYS THROUGH FRIDAYS.
YOU MUST OBTAIN A RAC BY CONTACTING US NO LATER THAN 48 HOURS OF USPS EXACT DELIVERY OF THE PACKAGE CONFIRMED BY USPS. ALL APPROVED RETURNS ARE SUBJECT TO A 9% RE-STOCKING FEE - NO EXCEPTIONS AND REGARDLESS OF YOUR REASON THE REASON FOR YOUR RETURN. REFUNDS APPLY TO ITEMS THAT ARE APPROVED BY US ONLY. ALL APPROVED RETURNS THAT HAVE BEEN PURCHASED USING THE EXPEDITED PRODUCTION SERVICE AND/OR EXPRESS SHIPPING ARE SUBJECT TO A 30% RESTOCKING FEE. ALL EXPEDITED PRODUCTION FEES ARE FINAL SALE AND NONREFUNDABLE. ALL RESTOCKING FEES WILL BE CALCULATED FROM THE ORIGINAL TOTAL INVOICE AMOUNT.
ALL REGULAR AND EXPRESS SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE FOR ALL RETURNED ITEMS. IN ADDITION TO THE FACT THAT WE OFFER OVER 50 BRA SIZES AND YOUR ITEM IS PLACED IN PRODUCTION BECAUSE OF THE ORDER YOU HAVE PLACED ON OUR WEBSITE, WE ALSO INCURS PROCESSING, ADMINISTRATIVE AND OTHER COSTS WHEN YOU RETURN THE PRODUCT AFTER THAT SALE. EACH LAVAND ITEM IS PLACED IN PRODUCTION PER ORDER. THE 15% RESTOCKING FEE FOR REGULAR PRODUCTION AND THE 30% RESTOCKING FEE FOR EXPEDITED PRODUCTION ITEMS HELPS TO COVER PART OF THE COST OF YOUR PURCHASE, REFUND AND ETC... REFUNDS CAN BE PLACED ONLY ON THE CREDIT CARD ORIGINALLY USED ON OUR WEBSITE. IF YOU SEND BACK AN ITEM THAT IS SNAGGED, STAINED, OR ETC., WE WILL EITHER CHARGE A 100% RESTOCKING FEE OR SHIP THE ITEM BACK PER OUR DISCRETION. IN EITHER CASE, NO REFUNDS WILL APPLY PER OUR RETURN POLICY.
ONCE YOUR RETURN IS APPROVED, PLEASE ALLOW 1-2 BILLING CYCLES, FROM THE DATE YOUR REFUND IS APPROVED BY OUR QUALITY CONTROL DEPARTMENT, FOR YOUR REFUND TO SHOW ON YOUR BILLING STATEMENT.
EXCHANGES
NO RE-STOCKING OR TRANSACTION FEE WILL APPLY FOR APPROVED EXCHANGES. WE PLACE ALL EXCHANGES IN OUR PRODUCTION LINE AT OUR OWN COST, HOWEVER THE CUSTOMER IS RESPONSIBLE FOR ALL RESHIPPIG AND REHANDLING COSTS. THIS FEE IS EQUAL TO THE ORIGINAL SHIPPING AND HANDLING COSTS AND IT WILL BE PLACED ON CREDIT CARD ON FILE.
* TO PROTECT THE PERSONAL HYGIENE OF ALL OUR EMPLOYEES AND CUSTOMERS, AND TO ABIDE BY STATE LAWS, WE DO NOT ACCEPT THE RETURNS OR EXCHANGES OF BRIEFS, G-STRINGS, SHORTS, BODY STRINGS, LINGERIE BAGS AND ACESSORIES. THESE ITEMS CANNOT BE RETURNED IN COMPLIANCE WITH FEDERAL AND STATE CONSUMER AND EMPLOYEE PROTECTION LAWS AND PER OUR STORE POLICY. PLEASE NOTE THE STATE LAW PROHIBITS THE RETURN OF WORN INTIMATE WEAR. WE STRICTLY ADHERE TO THIS LAW, AND WE WILL NOT ACCEPT ANY WORN ITEMS FOR RETURN OR EXCHANGE. WHEN YOU RECEIVE YOUR MERCHANDISE, PLEASE TAKE A MOMENT TO TRY THE ITEM TO EXAMINE THE FIT.
FOR YOUR PROTECTION: PLEASE BE WEARY OF RETAILERS WHO ACCEPT THE RETURN OR EXCHANGE OF INTIMATE WEAR WITHOUT RESTRICTIONS. TO BE CONFIDENT IN GOODS OF THIS NATURE, ONLY SHOP WITH PROFESSIONAL RETAILERS WHO MAKE THE EFFORT TO FOLLOW THE UPMOST SANITORY PRECAUTIONS.
CLAIMS FOR FAULTY ITEMS
WE DO NOT MASS PRODUCE OUR COLLECTION. EACH ITEM IS MADE AS A SAMPLE. IF YOU CLAIM THAT YOU HAVE RECEIVED A FAULTY ITEM, WHICH IS VERY UNLIKELY, YOU MUST FOLLOW OUR RETURN POLICY IN DETAIL. WE DO NOT PROVIDE RETURN LABELS FOR RETURNS OR EXCHANGES. THE CUSTOMER IS FULLY RESPONSIBLE FOR SHIPPING THE ITEM BACK TO US SO WE CAN EXAMINE THE ITEM. ONCE THE ITEM IS EXAMINED AND IT'S CONFIRMED BY OUR QUALITY CONTROL DEPARTMENT THAT IT'S APPROVED FOR ADJUSTMENT, WE WILL EITHER ADJUST THE ITEM OR REPLACE IT - AS WE SEE FIT.
CREDIT CARD FRAUD
AS OUR WEBSITE STATES, BY SHOPPING ON OUR WEBSITE, YOU AGREE TO ALL THE TERMS AND POLICIES NOTED ON OUR WEBSITE INCLUDING, BUT NOT LIMITED TO, OUR RETURN, EXCHANGE, CANCELLATION AND NO RESALE POLICY. IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, FOR ANY REASON, YOU MUST FOLLOW OUR RETURN AND RAC REQUEST POLICY IN DETAIL. ITEMS LISTED UNDER FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED. IF YOU DO NOT FOLLOW OUR RETURN POLICY, IN ANY WAY, YOUR RAC REQUEST OR RETURN WILL BE REJECTED. IF YOU CHOOSE TO COMMIT CREDIT CARD FRAUD AGAINST OUR COMPANY IN THESE CASES, WE WILL AGGRESSIVELY ENFORCE ALL THE APPROPRIATE ACTIONS NOTED BELOW IMMEDIATELY- NO EXCEPTIONS.
CREDIT CARD FRAUD IS A FELONY. IN CASE YOU COMMIT CREDIT CARD FRAUD AGIANST OUR COMPANY, IN ANY WAY AND FOR ANY AMOUNT, WE WILL REPORT YOUR FRAUD AND AGGRESSIVELY SEEK TO OBTAIN A FULL REFUND PLUS BANK FEES, COLLECTION FEES, ATTORNEY FEES, PENALTIES AND DAMAGES. THIS FEE WILL BE A MINIMUM OF 5 TIMES THE PURCHASE/FRAUD AMOUNT. WE ARE NOT RESPONSIBLE, UNDER ANY CIRCUMSTANCES, WHEN THIS AFFECTS YOUR CREDIT REPORT. OUR ATTORNEY/COLLECTION AGENCY WILL REPORT ALL FRAUDS COMMITTED, WITHOUT EXCEPTION, TO ALL NATIONAL CREDIT BUREAUS. THE REPORTED AMOUNT WILL BE A MINIMUM OF 5 TIMES THE PURCHASE/FRAUD AMOUNT. WE RESERVE THE RIGHT TO NOT ONLY REPORT ALL FRAUDS, BUT ALSO PURSUE EVERY CASE AT THE COURT OF LAW. PLEASE NOTE THE AMOUNT THAT WILL BE REPORTED TO THE NATIONAL BUREAUS WILL INCLUDE THE ORIGINAL AMOUNT DUE, PLUS AFOREMENTIONED FEES (A MINIMUM OF 5 TIMES THE PURCHASE/FRAUD AMOUNT), PENALTIES, DAMAGES AND ETC. ONCE THIS AMOUNT IS REPORTED, IT WILL NOT BE REMOVED, UNDER ANY CIRCUSTANCES, UNTIL THE 7 YEAR PERIOD HAS PASSED.
RETURN & EXCHANGE POLICY IN DETAIL
1. ONLY UNWORN, UNWASHED, UNSNAGGED AND UNSTAINED ITEMS QUALIFY FOR RETURN OR EXCHANGE. THE ITEM MUST BE IN ITS EXACT ORIGINAL CONDITION WITH ALL HAND-TAGS AND LABELS INTACT. YOU ACCEPT THE FULL OWNERSHIP OF THE ITEM UPON REMOVING THE HANDTAG OF THE BRA. IF THE SHAPE OF AN ITEM (EXAMPLE: PADDED BRA/CUP) HAS BEEN ALTERED, IF THE PADDED CUPS HAVE BEEN CRUSHED, IF LACE BRA CUPS HAVE STRETCHED, IF THE ITEM'S ORIGINAL FORM HAS CHANGED IN ANY WAY - WE WILL NOT ACCEPT THE ITEM FOR RETURN, EXCHANGE, CREDIT OR ETC... THE ITEM MUST NOT SMELL OF PERFUME OR ETC... THE ITEM MUST BE IN ITS EXACT CONDITION AS IT WAS ORIGINALLY SENT WHEN OUR QUALITY CONTROL DEPARTMENT RECEIVES THE RETURNED ITEM FOR INSPECTION.
2. YOU MUST REQUEST FOR A RETURN AUTHORIZATION CODE (RAC) WITHIN 48 HOURS OF EXACT DELIVERY TIME AND DATE OF YOUR PACKAGE. AFTER THE 48 HOUR TIME FRAME THE SALE IS FINAL. THE DELIVERY TIME AND DATE IS CONFIRMED BY USPS. THE REQUEST FOR A RAC MUST BE SENT US NO LATER THAN 48 HOURS OF DELIVERY TIME AND DATE (INCLUDING WEEKENDS, HOLIDAY AND ETC...). WE MUST RECEIVE YOUR RAC REQUEST VIA E-MAIL WITHIN 48 HOURS OF DELIVERY OF YOUR ITEM IN ORDER FOR YOUR ITEM TO BE ASSIGNED A RAC. ALL SALES ARE FINAL AFTER 48 HOURS OF USPS DELIVERY. THE CUSTOMER ASSUMES THE FULL OWNERSHIP OF ALL ITEMS PURCHASED, UNLESS WE RECEIVE YOUR RAC REQUEST WITHIN 48 HOURS OF USPS DELIVERY TIME CONFIRMED BY USPS.COM. THE RECEIPT TIME OF THE ITEM IS THE DATE AND TIME THAT USPS MAKES THE DELIVERY TO THE SHIPPING ADDRESS YOU HAVE PROVIDED US WITH. PLEASE NOTE WE'RE NOT RESPONSIBLE IF YOU CLAIM SOMEONE ELSE ACCEPTED THE PACKAGE ON YOUR BEHALF, AND FAILED TO NOTIFY YOU PROMPLTY. YOU WILL BE PROVIDED WITH A DELIVERY OR SIGNATURE CONFIRMATION TRACKING NUMBER (DEPENDING ON THE SIZE OF YOUR ORDER) THAT'S INCLUDED IN YOUR SHIPMENT CONFIRMATION E-MAIL. PLEASE TRACK YOUR PACKAGE IN ORDER TO STAY UPDATED ON THE STATUS OF YOUR PACKAGE. WE ARE NOT RESPONSIBLE IF YOU ARE ON A TRIP, VACATION OR ETC... AT THE TIME OF DELIVERY. IF YOU ARE GOING OUT OF TOWN, YOU MUST CONTACT US BEFORE THE DELIVERY OF YOUR ITEM SO WE CAN HOLD YOUR SHIPMENT UNTIL YOU RETURN FROM YOUR TRIP.
3. IT MUST BE SENT BACK IN ITS ORIGINAL BOX ALONG WITH THE ORIGINAL RECEIPT. ANY SMALLER BOX WILL CRUSH BRA CUPS IN TRANSIT. THE ITEM MUST BE POSTMARKED WITHIN 2 BUSINESS DAYS AFTER THE RAC IS ASSIGNED.
4. IT MUST BE SHIPPED TO OUR WAREHOUSE ADDRESS THAT IS INCLUDED IN THE E-MAIL THAT OBTAINS YOUR RAC
5. NO EXCHANGES ON SWITCHING COLORS OF AN ITEM ARE ACCEPTED. NO RETURNS OR EXCHANGES ON BRIEFS, G-STRINGS, SHORTS, BODY STRINGS, ACCESSORIES, LINGERIE/BIKINI BAGS AND DISCOUNTED ITEMS ARE ACCEPTED. DISCOUNTED ITEMS INCLUDE ITEMS THAT ARE ON SALE OR/AND ACCOUNTS THAT RECEIVE SPECIAL DISCOUNT CODES. ALL ITEMS SENT FOR EXCHANGE ARE FINAL SALE
CREDITS AND REFUNDS ARE ASSIGNED TO YOUR ACCOUNT AFTER OUR QUALITY CONTROL DEPARTMENT INSPECTS AND APPROVES THE RETURNED/EXCHANGED ITEM AS UNWORN, UNWASHED, UNSNAGGED, UNSTAINED AND IN THE EXACT CONDITION AS IT WAS ORIGINALLY SENT. RECEIVING A RAC IS NOT A CONFIRMATION OF A REFUND OR CREDIT. FOR MORE INFORMATION REGARDING RETURNS AND REFUNDS PLEASE LOOK BELOW UNDER "RETURNS & REFUNDS".
ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL USING DELIVERY OR SIGNATURE CONFIRMATION. PLEASE NOTE WE'RE NOT RESPONSIBLE IF SOMEONE ELSE AT YOUR SHIPPING ADDRESS ACCEPTS THE PACKAGE ON YOUR BEHALF AND FAILS TO NOTIFY YOU PROMPLTY. PLEASE BE SURE TO CHECK YOUR ORDER UPDATE E-MAILS AS WE'LL SEND YOU YOUR SHIPMENT CONFIRMATION, ALONG WITH YOUR TRACKING NUMBER SO YOU CAN TRACK YOUR PACKAGE.
IMPORTANT NOTE: IF WE DO NOT RECEIVE YOUR RAC REQUEST WITHIN 48 HOURS OF DELIVERY TIME AND DATE OF YOUR PACKAGE, YOU ASSUME AND ACCEPT THE FULL OWNERSHIP OF THE ITEM/S YOU HAVE PURCHASED. WE WILL NOT ACCEPT THE RETURN OR EXCHANGE OF ANY ITEM/S UNLESS ALL STEPS ABOVE HAVE BEEN COMPLETED. ANY PACKAGE SENT TO US WITHOUT A RAC WILL BE REFUSED AT THE TIME THE CARRIER DELIVERS THE ITEM TO US. WE DO NOT ACCEPT, OPEN OR INSPECT THESE ITEMS UNDER ANY CIRCUMSTANCES. ALL ITEMS MUST HAVE A RAC ASSIGNED, AND THE RAC MUST APPEAR OUTSIDE THE BOX, IN ORDER FOR US TO ACCEPT THE DELIVERY OF THE PACKAGE FROM THE CARRIER AND FOR THE ITEM TO QUALIFY FOR QUALITY CONTROL INSPECTION. WE ARE NOT RESPONSIBLE FOR RETURNED PACKAGES THAT ARE LOST, STOLEN, DAMAGED OR ETC... IF YOU SHIP AN ITEM BACK TO US WITH NO RAC, YOU DO IT AT YOUR OWN RISK. NO REFUNDS OR CREDITS WILL APPLY FOR ITEMS WITH NO RAC OR DAMAGED ITEMS.
AS OUR RETURN POLICY ABOVE AS WELL AS THE E-MAIL THAT INCLUDES YOUR RAC CLEARLY STATE, ALL ITEMS MUST BE SHIPPED BACK IN THEIR ORIGINAL BOX. ANY SMALLER BOX WILL CRUSH THE BRA CUPS AS THE BRA WILL NOT HAVE ENOUGH SPACE AND THE CUPS WILL BE DAMAGED. NO REFUNDS OR CREDITS WILL APPLY FOR THESE ITEMS. PLEASE DO NOT ALTER THE ORIGINAL BOX IN ANY SHAPE OR FORM AS THE BOX WILL BE TOO SMALL. THE BOX MUST HAVE ITS ORIGINAL DIMENSIONS IN ORDER TO PREVENT THE ITEM FROM DAMAGE. ANY BOX WITH SMALLER DIMENSIONS WILL DAMAGE THE ITEMS. NO REFUNDS OR CREDITS WILL APPLY FOR THESE ITEMS. WE ARE NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES.
SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE FOR RETURNED ITEMS. ONCE USPS CONFIRMS THE DELIVERY TIME AND DATE, WE CANNOT BE RESPONSIBLE IF YOU CLAIM YOU HAVE NOT RECEIVED YOUR PACKAGE. THE RECEIPT TIME OF THE ITEM IS CONSIDERED THE DATE AND TIME THAT USPS MAKES THE DELIVERY TO THE SHIPPING ADDRESS YOU HAVE PROVIDED US WITH. WE'RE NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES.
Our products CANNOT be sold on E-Bay, Other Internet Websites or any other channel once it's been purchased. Our bra is patented. Any individual or company associated with reselling or giving away this item, in any way other than that which is approved by us will be held responsible at the court of law.
UNCLAIMED PACKAGES - CUSTOMIZED & REGULAR SIZES
A 100% RESTOCKING FEE APPLIES TO ALL UNCLAIMED PACKAGES. ALL CUSTOMIZED BRAS (CUSTOMIZED SIZES) ARE FINAL SALE AND NON-REFUNDABLE. IF YOU WOULD LIKE TO RETURN A REGULAR SIZE/ NON-CUSTOMIZED ITEM, YOU MUST CLAIM YOUR PACKAGE FROM USPS AND FOLLOW OUR RETURN POLICY IN DETAIL TO OBTAIN A RAC WITHIN 48 HOURS OF USPS DELIVERY TIME. IF YOUR PACKAGE IS UNCLAIMED AND IT RETURNS BACK TO US, A 100% RESTOCKING FEE WILL APPLY. NO REFUNDS OR CREDITS WILL APPLY UNDER ANY CIRCUMSTANCES. EACH ITEM IS MADE PER ORDER AND IF YOU FAIL TO CLAIM YOUR PACKAGE, YOUR ACCOUNT WILL NOT QUALIFY FOR A REFUND OR CREDIT. IF YOU CHOOSE FOR YOUR UNCLAIMED ITEM TO BE RESHIPPED TO YOU, YOU WILL BE RESPONSIBLE FOR ALL RESHIPPING AND REHANDLING COSTS.
INVALID SHIPPING ADDRESSES
PLEASE NOTE IT'S THE CUSTOMER'S RESPONSIBILITY TO PROVIDE US WITH THE CORRECT SHIPPING ADDRESS THAT USPS CONSIDERS A VALID SHIPPING ADDRESS. IN CASE YOU PROVIDE US WITH AN ADDRESS THAT USPS NOTES THEY CANNOT MAKE DELIVERIES TO - FOR ANY REASON AND REGARDLESS OF SPECIAL NOTES WE MAKE PER YOUR REQUEST - AND YOUR PACKAGE IS RETURNED BACK TO US, YOUR PACKAGE WILL BE A RETURNED ITEM. AS FOR ALL RETURNS, SHIPPING AND HANDLING COSTS ARE NON-REFUNDABLE AND A 7% RESTOCKING FEE WILL APPLY. WE INCURE PROCESSING, ADMINISTRATIVE AND OTHER COSTS WHEN YOU RETURN THE PRODUCT AFTER THAT SALE. THE RESTOCKING FEE HELPS TO COVER THE COST OF YOUR PURCHASE, REFUND AND ETC...
IN CASE YOU WOULD LIKE THE ITEM RE-SHIPPED, YOU'LL BE RESPONSIBLE FOR THE RE-SHIPPING COSTS. IF THE PACKAGE IS LOST IN MAIL AS A RESULT OF YOU PROVIDING US WITH AN INVALID ADDRESS THAT USPS CAN'T MAKE DELIVERIES TO, NO REFUNDS OR CREDITS WILL APPLY. WE CANNOT ASSUME RESPONSIBILITY FOR CUSTOMERS PROVIDING US WITH SHIPPING ADDRESSES THAT THE CARRIER CONFIRMS ARE INVALID. WHETHER AN ADDRESS IS VALID OR NOT IS CONFIRMED BY USPS ONLY.
DELIVERED ITEMS - AT YOUR OWN RISK
ONCE USPS CONFIRMS THE DELIVERY OF AN ITEM, WE'RE NOT RESPONSIBLE IF YOU CLAIM YOU DID NOT RECEIVE IT. THE USPS CONFIRMATION OF DELIVERY TIME AND DATE IS THE PROOF OF YOU RECEIVING YOUR ITEM. PLACING AN ORDER ON OUR WEBSITE CONSTITUTES THE AGREEMENT OF THIS TERM AND ALL OTHER TERMS ON OUR WEBSITE.
LEGAL NOTES
LEGAL NOTE: DEFAMATION OF CHARACTER
WE DO NOT TAKE DEFAMATION OF CHARACTER LIGHTLY. ALL CASES OF DEFAMATION OF CHARACTER WILL BE SETTLED IN COURT. WE RESERVE THE RIGHT TO HAVE A RETURN POLICY AND ENFORCE IT.
WE RESERVE THE RIGHT TO REFUSE SERVICE AND SHIPMENT OF ANY PURCHASED PRODUCTS TO ANY INDIVIDUAL, COMPANY AND ETC... INTHESE CASES, WE WILL REFUND YOUR ACCOUNT IN FULL.
NO RESALE POLICY
Our products cannot be sold on the Internet or any other channel once it's been purchased. Please note the patented Bra is protected by U.S. Patent laws. Any individual or company associated with reselling this item, in any way other than that which is approved by us will be held responsible. By purchasing our products you agree to not resell any of our products. Only authorized retailers, approved by us can resell our products.
If any provision of this agreement is found to be illegal, the remainder of the agreement shall remain in force.
Disclaimer
THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. OUR COMPANY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANIBILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW. YOU ACKNOWLEDGE, BY YOUR USE OF THIS SITE, THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE, AND THAT OUR COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
Limitation Of Liability
You agree to defend, indemnify and hold our company harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of this site, our company shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site.
Miscellaneous
This site and the Contents therein are displayed solely for the purpose of promoting our company products and services. This site is controlled and operated by our company from its offices in Los Angeles, California. We reserve the right to make changes to the information in this site, or to the services described therein, at any time without notice. We make no commitment to update this information.
This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of Los Angeles and/or the Southern District of California.
Duration
This Agreement remains in effect unless and until terminated by either you or our company. You may terminate this Agreement at any time. Our company may also terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the site if in our company's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or our company. you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
Please review the basic rules above governing your use of and purchase of products from this site (collectively, "Agreement"). Use Of This Site Constitutes Acceptance Of These Terms And Conditions.
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