HOW OUR PRODUCTION IS DIFFERENT AND BETTER THAN ALL OTHER BRA COMPANIES
WHEN YOU PLACE AN ORDER, YOU WILL RECEIVE A PERFECT SAMPLE.  UNLIKE ALL OTHER PUSH UP BRAS, THAT ARE ALL MASS-PRODUCED, WE MAKE EACH AND EVERY BRA AS THE PERFECT SAMPLE.  A PROFESSIONAL SAMPLE-MAKER MAKES EVERY BRA IN OUR OWN SAMPLE-ROOM PER ORDER.  THIS MEANS NOT ONLY YOU ARE PURCHASING A UNIQUE PATENTED PUSH UP BRA THAT TRULY WORKS, BUT ALSO A FINE PIECE OF WORK THAT IS THE PERFECT SAMPLE AND IT'S FOCUSED ON FIT, FEEL AND TRUE QUALITY.

WE SEW EVERY PIECE OF THE LAVAND COLLECTION FROM SCRATCH IN OUR FACTORY IN LOS ANGELES.  FOR EXAMPLE, THE FABRIC IS NOT MOLDED INTO THE CUPS BY A MACHINE AS ALL OTHER PUSH UP BRAS ON THE MARKET ARE. EACH AND EVERY FABRIC IS SEWN FROM SCRATCH AND PLACED ON EACH CUP BY HAND.  WE DO NOT KNOW OF ANY OTHER COMPANY THAT DOES THIS.  EVERY PROCESS OF MAKING OUR LAVAND COLLECTION IS HAND-SEWN AND WITHOUT THE USE OF AUTOMATED MACHINES. 


ALTHOUGH WE WORK HARD, WE DO NOT RUSH THE PRODUCTION OF ANY ITEM AS EACH ITEM IS MADE AS A SAMPLE TO ENSURE THE HIGHEST QUALITY.  OUR PROFESSIONAL EMPLOYEES ARE SELECTED SAMPLE-MAKERS WHO ARE HIGHLY TRAINED, TALENTED AND DETAIL ORIENTED.  THEY PUT A LOT INTO MAKING EACH AND EVERY ITEM.   WE ALSO HAVE A VERY STRICT QUALITY CONTROL SYSTEM.  THIS ENSURES THAT YOU YOU WILL NEVER RECEIVE A DAMAGED OR LESS THAN PERFECT PRODUCT AND ALWAYS RECEIVE A VERY HIGH QUALITY ITEM, THAT'S MADE WITH A LOT OF CARE AND EXTREME ATTENTION TO DETAILS. 

UNCLAIMED PACKAGES - CUSTOMIZED & REGULAR SIZES

A 100% RESTOCKING FEE APPLIES TO ALL UNCLAIMED PACKAGES.  ALL CUSTOMIZED BRAS (CUSTOMIZED SIZES) ARE FINAL SALE AND NON-REFUNDABLE.  IF YOU WOULD LIKE TO RETURN A REGULAR SIZE/ NON-CUSTOMIZED ITEM, YOU MUST CLAIM YOUR PACKAGE FROM USPS AND FOLLOW OUR RETURN POLICY IN DETAIL TO OBTAIN A RAC WITHIN 48 HOURS OF USPS DELIVERY TIME.  IF YOUR PACKAGE IS UNCLAIMED AND IT RETURNS BACK TO US, A 100% RESTOCKING FEE WILL APPLY.  NO REFUNDS OR CREDITS WILL APPLY UNDER ANY CIRCUMSTANCES.  EACH ITEM IS MADE PER ORDER AND IF YOU FAIL TO CLAIM YOUR PACKAGE, YOUR ACCOUNT WILL NOT QUALIFY FOR A REFUND OR CREDIT.  IF YOU CHOOSE FOR YOUR UNCLAIMED ITEM TO BE RESHIPPED TO YOU, YOU WILL BE RESPONSIBLE FOR ALL RESHIPPING AND REHANDLING COSTS.

Q & A

WHY IS MY CREDIT CARD CHARGED AT THE TIME I PLACE MY ORDER AND NOT AT THE TIME THE ORDER SHIPS LIKE MOST INTERNET COMPANIES?

WE PRODUCE EACH BRA AND SWIMWEAR PER ORDER AND AS THE PERFECT SAMPLE.  THIS COLLECTION IS ALWAYS BACKORDERED DUE TO THE OVERWHELMING DEMAND.  WHEN YOU PLACE YOUR ORDER, WE WILL PLACE YOUR ITEM/S IN PRODUCTION RIGHT AWAY.  IN ORDER TO DO THIS, WE NEED TO MAKE SURE YOUR CARD IS VALID AND THE PAYMENT IS COMPLETE SO WE CAN PLACE YOUR ITEM IN PRODUCTION.  PLEASE SHOP ON OUR WEBSITE ONLY IF THIS POLICY, ALONG WITH OUR OTHER POLICES, ARE SATISFACTORY TO YOU.  WE ASSURE YOU THAT YOUR ORDER WILL BE PROCESSED AND SHIPPED AS FAST AS POSSIBLE AND IN THE ORDER IT WAS RECEIVED.

ALSO, THERE ARE 2 STEPS IN PROCESSING CREDIT CARDS. STEP 1 AUTHORIZES THE CREDIT CARD, AND STEP 2 CAPTURES THE PAYMENT.  OUR STORE POLICY IS TO AUTHORIZE AND CAPTURE THE PAYMENT AT THE TIME OF ORDER AUTOMATICALLY.    THIS AUTOMATED SYSTEM NOT ONLY ALLOWS US TO PLACE YOUR ITEMS IN PRODUCTION PROMPTLY, BUT IT ALSO ALLOWS US TO PROVIDE AN EXCEPTIONAL AND FAST CUSTOMER SERVICE AS OUR STAFF'S TIME IS NOT SPENT ON STEP 2 OF CAPTURING CREDIT CARD PAYMENT MANUALLY AT THE TIME OF SHIPMENT FOR EACH SINGLE ORDER.  UNLIKE MOST INTERNET COMPANIES, WE PROVIDE AN EXCEPTIONALLY PROMPT AND FAST CUSTOMER SERVICE.  THIS IS PARTLY DUE TO THE FACT THAT OUR PAYMENT PROCESSING SYSTEM IS AUTOMATED.


MY ORDER IS NOT GOING THROUGH.  WHY IS MY CREDIT CARD REJECTED?

Our shopping cart has a high system security to protect all card holders.  All the information you provide must match with the information your bank has on their files.  Otherwise, your order will be rejected.  When placing an order on our Website, please ensure that your full billing name and address, as well as the expiration date of the credit card is correct. 

In most cases, your bank will provide us with the reason that they are rejecting your card only if it's an AVS or Security Code Mismatch.  AVS (Address Verification System) is your billing address and the Security Code is the 3 digit code on the back of your Visa or MasterCard.  Please note that a credit card can be rejected for many reason such as the incorrect expiration date, billing mismatch, insufficient funds or etc.  For privacy reasons, your bank will not give us the specific reason for rejecting your card - unless it's an AVS or Security Code mismatch.  If you would like to know why your order is being rejected, please contact us.


Please consider the following options if your order is rejected:

Follow the care instructions on the sewn-in label of the garment carefully.   We use high quality fabrics, made in Italy and France, which are very delicate yet durable.  However, care instructions need to be followed in detail.  

WE STRONGLY SUGGEST THAT YOU DO NOT USE WOOLITE ON ANY LINGERIE OR SWIMWEAR ITEMS YOU PURCHASE FROM US.  DUE TO NUMEROUS REPORTS ON-LINE REGARDING WOOLITE AS WELL AS OUR OWN EXPERIENCES WITH WOOLITE AND OUR CUSTOMERS' EXPERIENCES USING WOOLITE ON THEIR LINGEIRIE, WE HAVE DETERMINED THAT WOOLITE IS TOO HARSH ON LINGERIE AND SWIMWEAR ITEMS.  SOME REPORTS ON-LINE NOTE THAT WOOLITE IS TOO ALKALINE AND IT DAMAGES THE DELICATE FABRIC OF LINGERIE AND SWIMEAR.  

Please do not purchase items unless you are going to use them when you receive them.  Purchasing items that you might use a year from now (example: purchasing a swimwear in winter time to wear for next summer) can expose your item to heat, cold, light and many factors that can damage your item, even before you wear it.  Any item can be damaged by environmental factors just by sitting in your closet for a long time.

When using white undergarments, be sure to wear light colored clothing, as other colors can ruin any white underwear.  Also, wash white undergarments only with like colors.  In case you use any chemicals to remove stains from the fabric, please make sure to rinse with plenty of water thoroughly to get all he chemicals out of the fabric.  Follow the same instructions for nude and other light colors color.